Privacy Policy

Effective date: 09/07/2025

Fire Nation – Privacy Policy (Product & E-Commerce)

We respect your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website and purchase products from Fire Nation.

1. Information We Collect

🧾 Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

🛍️ Order & Transaction Data

  • Products purchased
  • Order details and history
  • Payment status and transaction ID (e.g., UPI reference)

👉 We do not store full card details, CVV, or UPI credentials

📱 Device & Usage Data

  • IP address
  • Browser type
  • Device information
  • Pages visited and activity on our website

💬 Communication Data

  • Customer support queries
  • Emails, WhatsApp messages, attachments

2. Why We Collect Your Data

We collect your data to:

  • Process and deliver your product orders
  • Manage payments and transactions
  • Provide customer support and resolve issues
  • Send order updates, invoices, and important notifications
  • Improve website experience and product offerings
  • Prevent fraud and ensure security
  • Comply with legal and regulatory requirements

3. Legal Basis for Processing

We process your data based on:

  • Your consent
  • Fulfilment of your purchase/order (contractual obligation)
  • Legal compliance
  • Legitimate business interests (security, analytics, improvement)

4. Sharing of Information

We may share your information with:

  • Payment gateway providers (for secure transactions)
  • Courier and logistics partners (for delivery of orders)
  • Technology and analytics service providers
  • Legal authorities when required

👉 We do not sell or rent your personal data

5. Cookies & Tracking

We use cookies to:

  • Enable login and cart functionality
  • Save your preferences
  • Analyse website traffic

You can disable cookies in your browser, but some features may not function properly.

6. Data Retention

  • Order and transaction data is stored for accounting and legal purposes
  • Personal data is retained as long as necessary to provide services
  • You can request deletion of your data (see Section 9)

7. Data Security

We use reasonable technical and organisational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights (India – DPDP Act)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent (where applicable)
  • File a complaint with our Grievance Officer

9. Account & Data Deletion

You can request deletion of your data by emailing:

📩 support@firenation.co.in

We will process your request as per applicable laws.

10. Children’s Privacy

Our platform is intended for users above 18 years.
We do not knowingly collect data from children.

11. International Data Transfers

If your data is processed outside India by our service providers, we ensure appropriate safeguards are in place.

12. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

13. Contact & Grievance

📩 Privacy Queries: support@firenation.co.in

🛡️ Grievance Officer (as per Indian IT Rules, 2021)

Name: K.L. Chourey
📩 Email: support@firenation.co.in
📞 Phone: +91-9511709625
📍 Address: Ravet, Pune, Maharashtra – 412101

  • Grievances will be acknowledged within 48 hours
  • Resolved within 15 days